I think CEOs of large companies like to think that they’re in tune with all of their employees and that everyone in the company likes them. In reality, I think a lot of them are very out of touch with most of their employees.
In most cases, I don’t think their apparent obliviousness stems from malice or unconcern or snobbishness. I think there are just too many people in the company for them to get to know personally.
Still, there are those that prefer not to rub elbows with the workers, thinking that they are above such things.
In Biff’s defense, he is one of the former. He likes almost everyone, but he is just generally oblivious to a lot of non-business things that go on around him.